We had a few tickets over the last few weeks that have been really hard to track down the causes of. In part they've just been weird issues, but some of it has been communication issues. These were issues where if the description had been clearer from the start I would have been able to track it down faster.
Since this isn't really a thing that people ever get taught, I wanted to go ahead and post up for everyone what sort of stuff I need in order to run down bugs. (It's not fair to not tell you guys how to help the people who are trying to help on the tech-support request after all!) This way you guys know exactly what'll help me get things going quicker.
For what it's worth, if you go out of your way to follow this sort of format for all tech requests you make with the help desk people in your life, you will make them so much happier to help you:
A good bug report looks like this:
Short Description: Two sentence summary.
Version: Version of browser
Computer / Interface: PC / Mac / iPad / iPhone / Other
Are you logged in when you do this? Yes / No
Steps to replicate:
0) Starting from URL: The URL to start from
1) Step one
2) Step two
3) Step three...
What you expected: Two sentences.
What you got: Two sentences.
a) Does this seem to happen only during certain times of day? Morning / Midday / Evening
b) Only in certain locations? OOC / Sirian / Vaxia
c) Only on specific characters? Which ones?
Those bullet point steps, that's a really important part. I can't overstate that really. If I can't replicate what's going on, I can't work on it. And for some reason I've not run into it by now, then it's not likely I'm going to stumble across it by accident here. So I really do need you to tell me how to make whatever you're seeing happen.
And it really does need to be step by step. Like you're walking a five year old or your grandmother through it over the phone and you can't see the screen. Assume I'm gonna click around like a blind monkey if you don't tell me exactly where to click and type. Aka: "Click here. Type this. Click here." Being vague here is just going to mean I fall back on my own habits and I won't be doing what you're doing - and probably won't see the bug.